Identify systems of record
Confirm where events, customers, payments or orders truly live. Verify API documentation, authentication methods and access terms.
[ DESIGN WITH PURPOSE / BUILD TO LAST ]
Business Systems & API Integrations.
MAKE THE TOOLS TALK. KEEP CONTROL.
Customer information should not need to be retyped through three systems. We start with the business's actual software, confirm official interfaces, then build stable, documented connections around one source of truth.
DISCUSS THIS PROJECT ↗
WHAT'S
AT STAKE.
Disconnected tools create missed leads and conflicting records. Equally risky is connecting systems without checking permissions, webhook verification, data retention or what happens during outages. A good integration must survive errors gracefully.
MAKE IT
USEFUL.
01 / 04
System inventory and API availability research
02 / 04
Secure authentication and least-privilege integrations
03 / 04
Webhooks, retries, validation and alerting
04 / 04
Documentation, account ownership and failure handling
FROM IDEA
TO ACTION.
Build the smallest useful connection
Design only the required data exchange and test happy paths plus duplicates, late updates and vendor outages. Use official APIs where available.
Harden operations and ownership
Add monitoring, secrets management, staff handoff and an explicit recovery process. Ensure the business owns its external accounts and can revoke access.
GOOD
QUESTIONS.
Can you integrate with any POS or booking system?
Only when the vendor supports an appropriate official connection and the account has required permissions. We verify before promising.
Does adding AI make an integration better?
Not necessarily. Structured data exchange is often more reliable without a language model. Use AI only for work where natural-language interpretation adds measured value.